Shipping Policy

Effective Date: 06/08/2025

At Afriqmart, we’re proud to connect customers around the world with authentic products and services from African-owned businesses. Our sellers operate independently and handle their own shipping and delivery processes.

This policy outlines what to expect when placing an order through www.afriqmart.com.

🚚 How Shipping Works

Afriqmart is a marketplace platform we do not directly stock or ship items. Instead, shipping is managed by each seller who lists products on our platform. Shipping methods, costs, and timelines may vary depending on:

1. The seller’s location
2. The buyer’s shipping address
3. The type of product being shipped

🌍 Shipping Locations

Most of our sellers ship domestically within their country and internationally, depending on their shipping capabilities.

Please check the product page or contact the seller to confirm if delivery is available to your location.

⏱️ Processing & Delivery Times

1. Processing Time: This is the time it takes for a seller to prepare your order before shipment. It is typically 1–5 business days.
2. Shipping Time: Once shipped, delivery time varies depending on the method selected and your destination. Average delivery ranges from:
3. 5–10 business days (domestic)
4. 7–21 business days (international)

Note: Holidays, customs clearance, or other external factors may cause delays.

💵 Shipping Costs

Shipping fees are set by each seller and are calculated based on:

1. Package weight and dimensions
2. Shipping destination
3. Chosen shipping method

Shipping costs are shown at checkout before you confirm your order.

📦 Tracking Your Order

1. If tracking is available, the seller will provide a tracking number once your order has been shipped.
2. You can view tracking updates from your Afriqmart account or through a third-party courier’s website.
3. If your order hasn’t shipped after the processing window, please contact the seller directly through your order page.

🛑 Customs, Duties & Taxes

For international orders:

1. Customs and import duties may apply upon arrival in your country.
2. These charges are not included in your order total and are the responsibility of the customer.

Please check with your local customs office for more information on applicable fees.

📭 Delivery Issues

If your order is:

1. Delayed – First contact the seller for tracking updates.
2. Lost in transit – Reach out to the seller. If unresolved, contact Afriqmart Support at support@afriqmart.com.
3. Delivered but not received – Check with neighbors or your local post office first. If still unresolved, contact the seller or Afriqmart Support.

📬 Need Help?

If you have questions about shipping, please reach out to the seller directly or contact Afriqmart Support:

support@afriqmart.com

www.afriqmart.com

We’re here to make sure your shopping experience is seamless and enjoyable.