Refund Policy

Effective Date: 06/08/2025

At Afriqmart, we are committed to ensuring a positive shopping experience for both our customers and our sellers. Since Afriqmart is a marketplace platform, each seller on our site sets their own return and refund policy. Please read the following carefully to understand how refunds work when shopping on www.afriqmart.com.

🛒 Marketplace Structure

Afriqmart provides a platform for African-owned businesses and brands to sell their products and services. We do not manufacture, store, or ship products directly. All orders are fulfilled by individual sellers.

🔄 Returns & Refunds Eligibility

1. Each seller has a unique refund policy displayed on their product page or store.
2. Customers must review the seller’s return/refund policy before making a purchase.
3. Items marked as non-refundable or final sale are not eligible for returns unless damaged or defective upon arrival.

📦 Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

1. Contact the seller directly via your order page within 3 days of delivery.
2. Provide clear photos or videos of the issue.
3. The seller will guide you through the return or replacement process.

If the seller does not respond within 7 days, please contact Afriqmart Support at support@afriqmart.com and we will step in to assist.

💳 Refunds

1. Approved refunds will be processed to your original payment method.
2. Processing times may vary depending on your bank or payment provider (typically 5–10 business days).
3. Shipping costs are generally non-refundable, unless the seller agrees or the return is due to their error.

🚫 Non-Refundable Items

Refunds are not guaranteed for:

1. Products returned without prior approval.
2. Items not in their original condition or missing parts.
3. Digital downloads, perishable goods, or personalized items (unless faulty).
4. Services already rendered.

🕒 Timeframes

1. Refund requests must be made within the seller’s stated return window (typically 7–14 days from delivery).
2. Returns shipped after the return window may be refused or only partially refunded.

📩 Need Help?

If you’re unable to resolve an issue with a seller, Afriqmart is here to help. Please contact us at:

support@afriqmart.com

www.afriqmart.com

Include your order number, details of the issue, and any supporting images for faster resolution.

🧾 Sellers: Your Responsibility

All sellers are required to:

1. Clearly display their refund and return policies.
2. Handle customer concerns professionally and within a reasonable timeframe.
3. Follow fair practices that align with Afriqmart’s customer service standards.

Failure to do so may result in removal from the Afriqmart marketplace.